GTC
General Terms and Conditions of business for the sale of products
for customers with their place of residence or registered office in Switzerland
of Wetrok AG, Steinackerstrasse 62, 8302 Kloten, SWITZERLAND (‘Wetrok’)
Valid from 15/06/2025, completely replaces all previous versions
1. General
1.1. Wetrok is a Swiss company specialising in modern cleaning technology, offering a wide range of cleaning, care and protection products, machines, equipment, transport trolleys, consumables and hand hygiene systems.
1.2. The present General Terms and Conditions (hereinafter referred to as ‘GTCs’) apply to the sale and delivery of all products and services (hereinafter referred to collectively as ‘the products’) distributed by Wetrok to its customers (hereinafter referred to as ‘customers’).
The GTCs are deemed to have been accepted by the customer at the latest when the customer places an order with Wetrok. By placing an order, the customer declares their intention to enter into a purchase agreement with Wetrok. By confirming the order, Wetrok confirms the definitive conclusion of the purchase agreement with the customer.
1.3. Fundamentally Wetrok only sells and delivers to professional customers (business-to-business) with their place of residence or registered office in Switzerland (or Liechtenstein).
1.4. For products sold and delivered to customers with their place of residence or registered office outside Switzerland (or Liechtenstein), or products which are rented by the customer, additional provisions or provisions partially deviating from these GTCs shall apply.
1.5. The GTCs constitute an integral part of the offer, order placement, order confirmation and delivery by Wetrok. Further or deviating agreements are only recognised if they are recorded in the order confirmation or expressly confirmed by Wetrok in another manner.
1.6. The specifications for the individual products can be found in the respective information sheets, the price list or the online shop.
2. Offer and conclusion of contract
2.1. Offers made by Wetrok are based on the current price list and are to be understood as subject to change. Offers are also always subject to the overriding condition that they are not binding in the event of delivery being impossible or the price quoted being incorrect.
2.2. The customer can place an order verbally, by telephone, in writing or by e-mail. A purchase contract between the parties is only legally concluded once Wetrok has confirmed the order by e-mail or letter or once the ordered products have been delivered by Wetrok along with the delivery note.
2.3. Accepted orders oblige the customer to take delivery of the products ordered.
2.4. Subsequent changes or cancellations of accepted orders prior to delivery of the product are fundamentally excluded. Exceptions to this are at the sole discretion of Wetrok.
2.5. In the case of special offers and promotions, the principle that applies is that the offer remains open only so long as stocks last.
3. Scope of product delivery
For the scope and execution of product delivery, Wetrok's order confirmation is definitive. Services not included in the order confirmation will be charged additionally.
4. Price
4.1. All prices are exclusive of value added tax and any other statutory fees and charges, such as the VEG (advance recycling) fee or the VOC (volatile organic compounds) fee, and are quoted in Swiss francs (CHF). Value added tax and any statutory fees and charges are shown separately, likewise in Swiss francs (CHF).
4.2. Incidental costs such as installation, additional materials, packaging, shipping and services will be charged additionally.
5. Terms and conditions of payment / offsetting / assignment
5.1 Payments are to be made by the customer at Wetrok's registered office within 30 days of the invoice date, net and without deduction of discounts, expenses, taxes or fees of any kind.
5.1. If the customer fails to meet their payment obligations in full or in part within 30 days, Wetrok will charge interest on arrears at a rate of 6% p.a. from the invoice date. The payment of interest on arrears shall not affect the obligation to make payment in accordance with the contract.
5.2. The payment dates must still be adhered to in cases where transport, delivery, commissioning or acceptance of the delivery is delayed or rendered impossible for reasons for which Wetrok cannot be held responsible. It is not permissible to reduce or withhold payments due to complaints, claims or counterclaims by the customer when these have not been recognised by Wetrok. The payment dates must also be adhered to if non-essential parts are missing but this does not render the delivered item unusable, or if the delivered items require subsequent work.
5.3. No processing fee will be charged for the first payment reminder For each subsequent payment reminder, Wetrok shall be entitled to charge a processing fee of CHF 30.00..
5.4. The customer hereby waives the right to offset their debt against other claims.
5.5. The assignment of claims by a customer arising from or in connection with these GTCs and the product delivery underlying these GTCs is only admissible with the prior written consent of Wetrok. Wetrok, for its part, is entitled to entrust third parties with the fulfilment of obligations based on these GTCs.
6. Invoices
The customer must check the invoice immediately upon receipt. Complaints must be reported to Wetrok in writing within 10 days of the invoice date. After expiry of this period of 10 days, the invoice shall be deemed to have been accepted.
7. Terms and conditions of delivery / order processing / Incoterms
7.1. The delivery times agreed upon conclusion of the contract shall apply. If Wetrok is unable to meet a delivery deadline, Wetrok shall notify the customer accordingly. The customer hereby waives the right to claim damages for delay, and shall grant Wetrok an additional period of grace equal to the length of the agreed delivery period.
7.2. The agreed delivery period shall be extended appropriately:
a) if Wetrok does not receive the information it requires for the execution of the order in good time, or if the customer subsequently changes this information, thereby causing a delay in delivery; or
b) if obstacles arise that are beyond Wetrok's control. Such obstacles include, for example, epidemics, war, significant operational disruptions, delayed or faulty delivery of the necessary raw materials, semi-finished or finished goods, or measures taken by public authorities.
7.3. Wetrok shall be entitled to make partial deliveries. If part of the products ordered cannot be delivered, customers shall not be entitled to cancel the entire order. The customer shall have no further claims against Wetrok.
7.4. No delivery costs will be charged for orders with a goods value of CHF 350.00 or more (excluding VAT and any other statutory fees and charges).
For orders with a value of less than CHF 350.00 (excluding VAT and any other statutory fees and charges), a one-off delivery charge of CHF 28.00 will be made.
Additional delivery costs will be charged for express deliveries. Wetrok will inform the customer of the applicable additional costs.
8. Transport and insurance
8.1. Special requests regarding shipping and transport insurance must be communicated to Wetrok in writing at an early stage.
8.2. Transport insurance against damage of any kind is the responsibility of the customer. Even if insurance is arranged by Wetrok, it is at the expense and risk of the customer.
9. Inspection of the delivery
9.1. The customer must inspect delivered products immediately upon receipt to ensure that they are correct, complete and undamaged. Complaints must be reported to Wetrok within 10 calendar days of delivery, in writing and stating the nature of the complaint. The customer may not use products that are the subject of a complaint.
9.2. If no complaint is made within 10 calendar days of receipt, the product shall be deemed to have been accepted without reservation.
10. Benefit and risk
The benefit and risk are transferred to the customer as soon as the product has been handed over to the customer or the person (natural or juridical person) responsible for transport.
11. Returns
11.1. No products will be taken back on the grounds that they have not been used.
11.2. Products that have been ordered incorrectly can be returned upon presentation of the delivery note or invoice. Returns must be reported within 10 days of the delivery note date / invoice date by calling the telephone number 0848 81 81 81. The reported return must be sent back within 30 days of the delivery note date / invoice date. Late returns will not be accepted.
11.3. The product must be returned in its original packaging, unused, undamaged, clean and complete along with all accessories. If any warranty seals have been removed, the right of return is in all cases excluded.
11.4. The costs of the return are to be borne by the customer. When Wetrok collects the product, a one-off fee of CHF 90.00 will be charged to the customer. Wetrok reserves the right to pass on to the customer any costs incurred in connection with incorrectly ordered products.
12. Guarantee provisions
12.1. Wetrok guarantees that the products it supplies will function properly for their intended and warranted use.
12.2. The customer must expressly assert any claims under the warranty as being warranty claims. Repair work will be carried out by regional Wetrok service technicians on site or at the service workshop. Replacement with a new product is only possible with the consent of Wetrok. Transportable products are to be returned to Wetrok after prior consultation, at the expense and risk of the customer. Replaced parts become the property of Wetrok and only need to be returned to the customer upon request.
12.3. The warranty period for machines (scrubber-dryers, sweepers, wet and dry vacuum cleaners, single-disc machines, dry vacuum cleaners, carpet and steam cleaners, cleaning robots) is 24 months. The warranty period for Wetrok lithium iron phosphate batteries for conventional scrubber dryers is 5 years or 2000 charging cycles, whichever occurs first. For all other appliances, the warranty period is 12 months. The warranty period begins with the transfer of benefit and risk in accordance with the provision above. 10
12.4. The warranty period for replacement parts is 6 months from the time of installation / replacement by Wetrok.
12.5. The warranty does not cover damage resulting from wear and tear, inadequate maintenance and/or inadequate cleaning, negligent or improper use, failure to observe operating instructions, chemical or electrolytic influences, inadequate maintenance work not carried out by Wetrok, external factors such as vandalism, natural disasters or environmental influences, use of accessories not sold or authorised by Wetrok and/or spare parts not sold or authorised by Wetrok and/or cleaning agents not sold or authorised by Wetrok, or the installation, repair, conversion or modification of products by third parties not authorised by Wetrok.
13. Warranty
All further provisions, in particular statutory provisions regarding warranty, including for example the possibility of rescission or reduction, are hereby excluded.
14. Product safety and storage instructions
14.1. Chemical technical products (CTPs): Hazard warnings and safety advice can be found in the relevant safety data sheets. These can be viewed at wetrok.com or ordered by calling the telephone number 0848 81 81 81. The products are intended for professional users / specialists. They must be stored in their original, sealed containers. The CTPs must be protected from frost, heat and light.
14.2. Machines: The technical documentation for each machine is an integral part of these General Terms and Conditions and can be accessed and viewed at any time at techinfo.wetrok.com.
15. Liability
Wetrok shall execute the sale in accordance with the contract and fulfil its warranty obligations. Any further or more extensive liability towards the customer for any damage whatsoever is hereby excluded. In particular, Wetrok shall on no account be liable for (i) slight or moderate negligence, (ii) indirectly related and consequential damages and loss of profit, (iii) unrealised savings, (iv) damages resulting from delayed delivery, or (v) any actions or omissions on the part of Wetrok's auxiliary personnel.
Furthermore, Wetrok shall in particular not be liable in the event of negligent or improper use, or the failure to observe operating instructions, restrictions on use and safety warnings or the relevant technical documentation.
16. Technical documents and intellectual property rights
Illustrations, drawings, calculations and other documents relating to products, applications or projects that contain expert knowledge or information about a product (collectively referred to as ‘product expertise’), as well as any intellectual property rights to or arising from a product, shall remain the property of Wetrok even if the product has been transferred to the customer by way of sale. Product expertise may not be reproduced or made available to third parties without the prior written consent of Wetrok.
17. Changes- to the model Kand design modifications
We reserve the right to make changes to models and designs at any time, as well as to adjust prices accordingly.
18. Retention of title
18.1. Wetrok retains ownership of the delivered products until they have been paid for in full.
18.2. Wetrok is entitled to make an entry to this effect in the retention of title register. Prior to the transfer of ownership, the products ordered may not be pledged, transferred by way of security, processed or modified without the express consent of Wetrok. The customer is obliged to inform Wetrok immediately in writing if third parties gain access to the items subject to retention of title.
19. Data protection
19.1. The data collected by Wetrok will be processed in accordance with the applicable legal provisions on data protection.
19.2. If the customer purchases goods, works or services from Wetrok, Wetrok is entitled to send information about its own similar goods, works and services to the customer’s e-mail address provided at the time of purchase (article 3, letter (o) of the UWG [Swiss Unfair Competition Act]). The customer may object to the use of this e-mail address at any time, either completely or for individual measures, e.g. by e-mail or letter (to Wetrok AG, Steinackerstrasse 62, 8302 Kloten, SWITZERLAND).
19.3. Some products come with cameras that record images. In addition, some products are equipped with the Wetrok Connect System. These systems can transmit the recorded data to servers operated by Wetrok and/or its technology partners. Based on the data available from these systems, it may be possible to establish a connection to the persons who operated the machine.
19.4. Wetrok and/or its technology partners use the recorded and stored images and other data generated for the purpose of further development within the scope of their legitimate interest. Specifically, Wetrok and/or its technology partners process the images and other data exclusively for the purpose of analysing and optimising the associated product performance. The data collected is transmitted on a machine-specific basis. The customer hereby consents to the processing of data by Wetrok and/or its technology partners as described above. The customer and the operator shall also take the necessary precautions to prevent recordings that violate the applicable data protection laws. Furthermore, the respective customer and operator undertake to ensure that the persons operating the machine have in each case provided written declarations of consent with regard to any processing of personal data by Wetrok and/or its technology partners.
19.5. For the processing of personal data, Wetrok’s Data Protection Declaration in its currently valid version applies. This can be accessed at wetrok.ch/ch_de/datenschutz.
20. Severability clause
20.1. Should individual provisions of these General Terms and Conditions be invalid or unenforceable or become invalid or unenforceable after the customer has placed an order, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the business purpose originally envisaged by Wetrok.
20.2. The above provisions shall apply in the same way in the event that these GTCs should prove to contain loopholes.
21. Place of jurisdiction and applicable law
21.1. The present General Terms and Conditions are governed by Swiss law, the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (the ‘Vienna Sales Convention’) and any conflict of law provisions being expressly excluded.
21.2. The exclusive place of jurisdiction for all disputes is Zurich.
Wetrok reserves the right to amend these GTCs at any time. With regard to the customer, the version of the GTCs valid at the time of the order being placed by the customer shall be definitive.