GTC

General Terms and Conditions of Sale and Delivery

These General Terms and Conditions of Sale and Delivery apply to all deliveries from Wetrok AG (hereinafter referred to as “Wetrok”) to customers, unless otherwise specifically agreed in writing between the parties. Sales and deliveries are exclusively intended for professional users. Any amendments to these terms require written confirmation from Wetrok.

Conclusion of Contract

The contract between Wetrok and the customer is only concluded upon the customer's order and Wetrok’s acceptance thereof. Orders may be placed by telephone, in writing, via fax or e-mail. Wetrok accepts the order either by delivering the goods (including delivery note) or, upon the customer's request, by sending an order confirmation (via fax, e-mail or post).

Prices

All prices are quoted in CHF excluding VAT and are based on the current price list. VAT is shown separately on the invoice. Prices are kept as stable as possible but may be adjusted upwards or downwards depending on market conditions. Our customer service team will gladly inform you of current prices or issue a quote. For certain chemical-technical products, an additional VOC charge is levied in accordance with legal regulations. The VOC (volatile organic compounds) fee is listed separately on the invoice. Empty packaging is accepted for return upon customer request and at a charge. For certain batteries, a VEG (advance recycling fee) is charged according to legal requirements and listed separately on the invoice.

Delivery Dates

If Wetrok is unable to meet agreed delivery dates or deadlines, the customer will be informed. The customer agrees to grant Wetrok a reasonable grace period and expressly waives any claim for damages due to delay.

Delivery Charges / Order Processing

For orders with a net goods value of CHF 350.00 or more (excluding VAT and VOC), delivery is free of charge. For orders below CHF 350.00, a handling fee of CHF 28.00 will be charged. Any express delivery surcharges are borne by the customer.

Transfer of Ownership and Risk

Ownership and risk of Wetrok products pass to the customer at the moment the products are physically handed over by the carrier to the customer or their representative at the specified delivery address.

Warranty / Notification Period

The customer must check immediately upon receipt whether the delivery corresponds to the order. Any discrepancies must be reported without delay.

Return of Goods

Returns of incorrectly ordered goods are only accepted with a delivery note or invoice. Returns must be reported within 10 days of the delivery note date by calling 0848 81 81 81, otherwise the delivery is considered accepted. Reported returns must be sent back within 30 days of the delivery note date. After this period, returns will no longer be accepted. This policy applies only to new and unused items. Opened or damaged packaging will not be accepted or refunded. A flat fee of CHF 90.00 is charged for returns collected by Wetrok. Wetrok reserves the right to charge the actual costs to the customer for incorrectly ordered goods.

Payment Terms

30 days net, no cash discounts. Unauthorised deductions will be recharged. Interest on overdue payments is 6% from the due date. A dunning fee of CHF 30.00 will be charged from the second reminder. A 2% cash discount is granted for cash purchases at Wetrok retail outlets.

Repairs and Maintenance

Repair and maintenance work is carried out either by Wetrok’s regional service technicians on-site or in the service workshop.

Quality Assurance

Wetrok is ISO 9001 certified.

Environmental Management

Wetrok is ISO 14001 certified.

Eduqua

The Wetrok Academy is Eduqua certified.

Model and Design Changes

Wetrok reserves the right to make model or design changes, including price adjustments, at any time.

Chemical-technical Products (CTP) / Product Safety and Storage Instructions

Hazard and safety information is available in the corresponding safety data sheets. These can be viewed at www.wetrok.com/safety or ordered by phone at 0848 81 81 81.
Wetrok products are intended for professional users/specialists. Products must be stored in the original, sealed containers, protected from frost, heat and light.

Applicable Law and Jurisdiction

All deliveries by Wetrok are subject exclusively to Swiss law. The Vienna Convention of 11 April 1980 on Contracts for the International Sale of Goods does not apply.
Both parties agree that the ordinary courts of Zurich shall have exclusive jurisdiction for any disputes arising from or related to Wetrok’s deliveries.

Wetrok AG