• Service Terms

Terms of service (technical service)

Generale Terms and Conditions for Service Contracts

for customers with their place of residence or registered office in Switzerland

of Wetrok AG, Steinackerstrasse 62, 8302 Kloten, SWITZERLAND (‘Wetrok’)

Valid from 01.07.2025

 

1.         General

1.1.      Wetrok is a Swiss company specialising in modern cleaning technology, offering a wide range of cleaning, care and protection products, machines, equipment, transport trolleys, consumables and hand hygiene systems.

1.2.      These General Terms and Conditions (hereinafter referred to as ‘GTC (Services)’) apply to service contracts between Wetrok and its customers (hereinafter referred to as).
The GTC (Services) are deemed to have been accepted by the customer at the latest upon conclusion of a service contract.

1.3.      Wetrok only concludes service contracts with professional customers (business-to-business) with their place of residence or registered office in Switzerland (or Liechtenstein).

1.4.      The GTC (Services) constitute an integral part of Wetrok’s service contracts. Further or deviating agreements shall only be recognised if they are confirmed in the service contract or otherwise in writing by Wetrok.

1.5.      Wetrok offers the service contract in various versions (Basic / Advanced / Premium Connect). The agreed version is specified in the service contract.

1.6.      The conclusion of a service contract presupposes the commissioning of a product from Wetrok by the customer. Products that have not been subjected to a service visit by Wetrok within two years of commissioning can only be included in a service contract after a chargeable inspection has been carried out by Wetrok and any necessary repairs have been made.

 

2.         Scope of services

2.1.      The scope of services covered by the service contract depends on the agreed version and is defined in the service contract. The service contract applies only to the Wetrok products expressly listed.

2.2.      Service in accordance with the service contract, in particular the service inspection visit, shall be provided as a rule at least once a year, unless otherwise agreed in the contract.

2.3.      The date on which the service inspections are carried out within the contract period shall be determined in consultation with the customer. The time will be decided with a view to maximising capacity utilisation.

 

3.         Exclusion of services

3.1.      The service contract does not cover work in connection with service inspection visits, or repairs that are necessary to remedy damage caused by any of the following actions:

  • Wilful, negligent or improper handling or operation of the machine and/or the data tracker.

  • Failure to follow the operating instructions.

  • Manipulation, modification and repair of any kind, or other interference with machines, data trackers etc., carried out by the owner or a third party without the prior written consent of Wetrok AG.

  • Damage caused or not detected due to the data tracker being switched off or the machine being moved to rooms or areas without radio reception.

3.2.      Batteries, chargers and suction motors as well as consumables will always be invoiced for separately.

 

4.         Start, duration and termination of the service contract

4.1.      The service contract shall become legally binding for the contracting parties upon signature of the service contract by the customer and Wetrok.

4.2.      The service contracts are concluded for a fixed term of twelve months and are generally renewed tacitly for a further twelve months.

4.3.      Subsequent amendments to legally valid service contracts (including amendments to this clause) 4.3 require the written consent of both parties to be valid.

4.4.      The service contract can be terminated in the regular manner in writing by registered letter (addressed to Wetrok AG, Steinackerstrasse 62, 8302 Kloten) with effect from the end of the annual service contract period. Notice of termination must be received by the contracting party at the address specified in the service contract two months before the end of the contract period.

4.5.      The customer may give notice of extraordinary termination of the service contract in writing by registered letter (addressed to Wetrok AG, Steinackerstrasse 62, 8302 Kloten) within 30 days and with effect from the end of a calendar month  in any  of the following cases:

  • Upon receipt of unilateral amendments to these General Terms and Conditions.

  • Upon dissolution or liquidation of the contractual partner.

  • In the event of the contractual machine being permanently unusable.

In these cases, the amount attributable to the remaining contract period shall be refunded on a pro rata basis, taking into account services already rendered and expenses incurred.

 

5.         Service fee / invoicing / withdrawal

5.1.      The service fee for service subscriptions is based on the respective service contract and the price list contained therein. We expressly reserve the right to change prices until such time as the service contract has been signed in writing.

5.2.      Wetrok may change the service fee at the start of the new annual contract period, in particular due to general price increases, more expensive or more maintenance-intensive work equipment or other changes affecting costs.

5.3.      All prices are exclusive of value added tax and any other statutory fees and charges and are payable in Swiss francs (CHF). Value added tax and any statutory fees and charges shall be shown separately and are likewise given in Swiss francs (CHF).

5.4.      Invoices shall be issued annually in advance. Entitlement to services under this service contract shall only be deemed to exist upon receipt of payment. If payment is not made on time, Wetrok will set a deadline of 30 days. After this period, Wetrok shall be entitled to withdraw from the service contract with immediate effect.

 

6.         Device replacement

6.1.      If a contracted machine becomes permanently unusable, it may be replaced by a substitute device in agreement with Wetrok. In this case, the existing service contract may be transferred to the new device.

6.2.      Alternatively, the service contract may be terminated extraordinarily with a notice period of 30 days and with effect from the end of a calendar month. In this case, the amount attributable to the remaining contract period shall be refunded on a pro rata basis, taking into account services already rendered and expenses incurred.

 

7.         Warranty

7.1.      The warranty provisions set out in the General Terms and Conditions for the Sale of Products of Wetrok AG (GTC) shall apply. These may be inspected at www.wetrok.ch/agb or can be requested by sending an e-mail to info@wetrok.ch.

 

8.         Limitation and exclusion of liability

8.1.      The liability of Wetrok under the service contract shall be limited to the annual service fee as a maximum, subject to any mandatory statutory provisions.

Any further or more extensive liability towards the customer for any kind of damages is hereby excluded. In particular, Wetrok shall not be liable under any circumstances for (i) slight or moderate negligence, (ii) indirect, contingent or consequential damages and loss of profit, (iii) unrealised savings, or (iv) any acts or omissions on the part of Wetrok's vicarious agents.

8.2.      Furthermore, Wetrok shall not be liable in particular for negligent or improper use of the machine, or for failure to observe operating instructions, restrictions on use / safety instructions and technical documentation.

 

9.         Force majeure

Wetrok shall not be liable for the non-fulfilment or delayed fulfilment of contractual obligations if these are due to events beyond the reasonable control of Wetrok (force majeure).

Force majeure includes but is not limited to the following: natural disasters, pandemics, epidemics, war, official directives, raw material shortages, transport or delivery bottlenecks and other unforeseeable and uncontrollable events.

 

10.       Obligations of the customer

10.1.   The customer hereby undertakes to notify Wetrok in writing of any changes of address at info@wetrok.ch.

10.2.   The customer shall be obliged to grant Wetrok free access to the contractual products. Any additional financial or time expenditure incurred by Wetrok as a result of a breach of this obligation shall be charged for.

10.3.   The customer shall be obliged to pay the service fee invoiced by Wetrok for each contract year within 30 calendar days of the invoice date. The invoice shall be issued in advance before the start of the contract period.

 

11.       Data protection

11.1.   Data collected by Wetrok will be processed in accordance with the applicable legal provisions on data protection. The data will be used exclusively for the purpose of fulfilling the terms of the contract and will not be passed on to third parties unless this is necessary for the provision of services or is required by law.

11.2.   For the processing of personal data, Wetrok's data protection declaration in its currently valid version applies. This may be inspected at www.wetrok.ch/datenschutz.

 

12.       Severability clause

12.1.   Should individual provisions of these General Terms and Conditions be invalid or unenforceable or become invalid or unenforceable after the customer has placed an order, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision the effects of which come closest to the business purpose intended by Wetrok.

12.2.   The above provisions shall apply similarly in the event that these General Terms and Conditions prove to contain loopholes.

 

13.       Place of jurisdiction and applicable law

13.1.   These General Terms and Conditions are subject to Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (‘Vienna Sales Convention’) and excluding conflict of law provisions.

13.2.   The exclusive place of jurisdiction for all disputes is the District Court of Bülach.

 

Wetrok reserves the right to amend these General Terms and Conditions at any time. Customers will be notified immediately of any changes to these General Terms and Conditions. The version of the General Terms and Conditions valid at the time the customer places the order shall be deemed definitive for the customer.